• Attend to customer support requests on queries or problems on application software
• Ensure smooth workflow processes and attainment of service level commitments
• Communicate and work closely with the Software Product Team on reported problems or enhancements needed for the software
• Understanding and mapping Client’s functional requirements against the Software available functions and guiding the users
• Logging of tickets and all transaction on the Support ticketing tool
• Diploma or University Degree in Information Technology, Computer Science, Human resource or related disciplines
• Knowledge of Microsoft Windows Operating System, SQL Server Database, Microsoft SQL
• Reporting Services will be an added advantage
• Prior experience in supporting enterprise business application such as Human Resource Management Systems and Time Management Systems is an added advantage
• Strong and proactive approach to problem-solving and inquisitive mindset
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