SOFTWARE SUPPORT CONSULTANT

WHYZE SOLUTIONS PTE LTD  

Job Description

• Attend to customer support requests on queries or problems on application software

• Ensure smooth workflow processes and attainment of service level commitments 

• Communicate and work closely with the Software Product Team on reported problems or enhancements needed for the software 

• Understanding and mapping Client’s functional requirements against the Software available functions and guiding the users

• Logging of tickets and all transaction on the Support ticketing tool


Job Requirements

• Diploma or University Degree in Information Technology, Computer Science, Human resource or related disciplines

• Knowledge of Microsoft Windows Operating System, SQL Server Database, Microsoft SQL 

• Reporting Services will be an added advantage

• Prior experience in supporting enterprise business application such as Human Resource Management Systems and Time Management Systems is an added advantage 

• Strong and proactive approach to problem-solving and inquisitive mindset

  • Permanent / Full Time
  • $3000 - $4000
WHYZE SOLUTIONS PTE LTD  
  • Business Services / Consulting
  • 315 ALEXANDRA ROAD #05-0I SIME DARBY BUSINESS CENTRE SINGAPORE 159944
  • TRISH TAN
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