The Help Desk Administrator provides technical support to the Embassy Staff.

Main Responsibilities:

• Provides user support
• Performs PC troubleshooting and resolution
• Trains users on applications and telework connectivity
• Manages all IT helpdesk related calls
• Administers IT trouble tickets
• Handles IT procurements
• Performs basic system administration and mobile phone support
• Handles inventory management of IT assets

Requirements:

• Successful completion of local secondary school or graduating high school education is required.  Attainment of CompTIA, Microsoft, or IT industry accepted certification within the preceding three years is required.
• Minimum three (3) years of experience in complex PC LAN environment with minimum one (1) year of customer service experience in a service-oriented organization is required. 
• Must have good working knowledge in oral and written English communication.
• Must be customer service oriented, be courteous, have tact and diplomacy in dealing with customers
• Ability to troubleshoot user computer issues regarding applications and hardware.
• Proficient in MS Office software programs. 
• Must be able to lift 50 pounds including with a non-motorized lifting device.

Additional job details can be requested by emailing USEmbSingaporeHR@state.gov .

Emailed applications cannot be accepted.  All supporting documents including educational certificates, transcripts and a resumé that validates the above stated requirements must be uploaded with your application via https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms by    27 October, 2020.

Only shortlisted candidates will be notified. Thank you for your interest in U.S. Embassy Singapore.