Emails

• Response on enquiries / reservations
• Looking out for emails from Online Portals
• Emailing special guests our Media Agreement
• Logistic arrangement for Private tours (sites/ tickets/ transport)
• Send of pre-bookings/ itineraries to guides

National Education Trails

Private Tours

Phone

• Basic phone usage – checking voicemail, recording voicemail, hold/ transfer calls, tap calls
• Response on enquiries / reservations
• Contacting on-site partners

Updating Planner

• Codes for type of reservation/ tour
• Details needed
• No. of pax

Marketing

• List of Promotions
• Advising guides of changes
• Contract Agreements
• Online Portals – Updating content and block-out dates / Liaising with respective I/C
• Facebook updates on PHs
• Festive greetings for site partners
• Corporate kit preparation / updates
• Concierge Scheme

Brochure

• Marking out changes and advising printing company
• Quantity of printing, packing and delivery details
• Packing of office’s copies to be couriered to other sites
• Ad hoc – printing of name cards / other products

Website

• Updating brochure (PDF copy)
• Updating schedule
• Updating latest updates including company events & pictures
• Updating of public holidays
• Other ad hoc updates

Laminates / Reading materials

• Maintenance for laminates / reading materials
• Preparation for new guides/ new tours
• Updating of sign-out sheets when issuing materials to guides

Admin

• Locate brochures/ discount cards/ sign-up sheets/walks tickets
• Sign-out sheets for discount cards
• Private tours - Attraction tickets with Accounts Dept

Contact List

• Overall Master List – sites on scheduled tours; vendors etc.
• Transport providers
• Tickets for attractions (Travel Agency rates)

Reports

• Weekly tour participant reports (only for scheduled tours)
• Fortnightly reports