Responsibilities

• Lead and keep a high level of motivation within the department.
• Guarantee the adequate induction and follow up on training for new team members.
• Assist in the development and retention of an effective team.
• To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc)
• To ensure a high level of customer service is offered in the store.
• Monitor and support customer service action plans.
• Solve and manage customer issues as they arise and refer to the senior management team when necessary.
• Understand and reinforce the company return policy.
• To support customer service with product knowledge and awareness of the following;
  • New arrivals
  • Replenishment of best sellers
  • Offering alternatives
• Plan the daily planners in advance ensuring that the following areas are covered at all times.
  • Shop floor
  • Fitting room
  • Cash desk
• Managing and motivating the team to increase sales and ensure efficiency.
• Aware of the daily and monthly budgets to meet and exceed them.
• Communicate with the management team on a daily basis with information regarding personnel, product and procedures.
• Ensure standards are maintained during the day and at closings.
• Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.
• To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

Requirements

• Candidate with Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 2 years working experience in the retail operations.
• Ability to motivate employees to achieve sales quotas.
• Strong leadership and man management skills.
• Knows how to drive sales and can provide examples.
• Willing to work 5 days’ work week with rotated shifts.
• Only Singaporean/PR may apply.