Boutique Supervisor


Job Description


  • Lead and keep a high level of motivation within the department.
  • Guarantee the adequate induction and follow up on training for new team members.
  • Assist in the development and retention of an effective team.
  • To get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc)
  • To ensure a high level of customer service is offered in the store.
  • Monitor and support customer service action plans.
  • Solve and manage customer issues as they arise and refer to the senior management team when necessary.
  • Understand and reinforce the company return policy.
  • To support customer service with product knowledge and awareness of the following;
    • New arrivals
    • Replenishment of best sellers
    • Offering alternatives
  • Plan the daily planners in advance ensuring that the following areas are covered at all times.
    • Shop floor
    • Fitting room
    • Cash desk
  • Managing and motivating the team to increase sales and ensure efficiency.
  • Aware of the daily and monthly budgets to meet and exceed them.
  • Communicate with the management team on a daily basis with information regarding personnel, product and procedures.
  • Ensure standards are maintained during the day and at closings.
  • Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.
  • To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.

Job Requirements


  • Candidate with Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
  • At least 2 years working experience in the retail operations.
  • Ability to motivate employees to achieve sales quotas.
  • Strong leadership and man management skills.
  • Knows how to drive sales and can provide examples.
  • Willing to work 5 days’ work week with rotated shifts.
  • Only Singaporean/PR may apply.
  • Permanent / Full Time
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