We seek highly motivated individuals who are keen to pursue a career in contact centre customer service to join our Customer Experience Team.
The Job
Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
Guide subscribers on digital publications
Handle email correspondences
Manage customer relationship through effective follow-up and appropriate resolutions
Able to interact with customers on digital support channels in a professional and timely manner
Diploma with one year of customer service experience preferably in a call centre environment
Good interpersonal and communication skills
Able to converse in Mandarin with our Chinese speaking subscribers
Able to work under pressure and in a fast paced environment
Familiar with social media channels and platforms (such as Facebook, Twitter, chat bots).
Tech savvy, creative thinking and resilient
Passionate about customer service
Working hours
Monday to Friday 8.30am to 6pm. Overtime may be required on weekdays during the subscription drive.
Required to work on Saturday or Sunday from 8am to 12.30pm (approximate 3 times in 8 weeks)
Kindly send applications / referrals to ramoo@sph.com.sg
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