• Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Guide subscribers on digital publications
• Handle email correspondences
• Manage customer relationship through effective follow-up and appropriate resolutions
• Assist in administrative duties and ad-hoc projects

• Diploma with one year of customer service experience preferably in a call centre environment
• Passion for customer service
• Good interpersonal and communication skills  
• Able to converse in Mandarin with our Chinese speaking subscribers
• Able to work under pressure and in a fast pace environment
• Good IT skills   
• Tech savvy, creative thinking and resilient

Working hours

• Monday to Friday 8.30am to 6pm.  Overtime may be required on week days during subscription drive.
• Required to work on  Saturday or Sunday from 8.30am to 12.30pm  (approximate 3 times in 8 weeks)