The job is no longer available.
However you will still be able to view the job description.

Customer Experience Officers (Contact Centre)

SPH Media Trust  

Job Description

We seek highly motivated individuals who are keen to pursue a career in contact centre customer service to join our Customer Experience Team.   

 

The Job

  • Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues

  • Guide subscribers on digital publications

  • Handle email correspondences

  • Manage customer relationship through effective follow-up and appropriate resolutions

  • Able to interact with customers on digital support channels in a professional and timely manner 


Job Requirements

  • Diploma with one year of customer service experience preferably in a call centre environment

  • Good interpersonal and communication skills  

  • Able to converse in Mandarin with our Chinese speaking subscribers

  • Able to work under pressure and in a fast paced environment

  • Familiar with social media channels and platforms (such as Facebook, Twitter, chat bots). 

  • Tech savvy, creative thinking and resilient 

  • Passionate about customer service

 

Working hours

  • Monday to Friday 8.30am to 6pm.  Overtime may be required on weekdays during the subscription drive.

  • Required to work on  Saturday or Sunday from 8am to 12.30pm  (approximate 3 times in 8 weeks)

 

Kindly send applications / referrals to ramoo@sph.com.sg

 

#LI-RT1

  • Permanent / Full Time
SPH Media Trust  
Work Location
  • SPH News Centre, 1000 Toa Payoh North
More from this company
Strategic Planning, Transformation Office

SPH Media Trust

The Strategic Planning function supports the Chairman and CEO to develop and implement the companys business strategies so that business...

More Info
Senior Technology Risk Analyst

SPH Media Trust

Job Summary: As a Senior Technology Risk Analyst, you will support the Tech Risk Manager in all risk compliance related...

More Info
Android Mobile App Developer (Fresh Grad)

SPH Media Trust

We are looking for passionate mobile developer to develop user friendly Android apps for SPH. Besides helping to develop test...

More Info
Manager/Senior Manager, Performance Specialist (Marketing & Media Solutions)

SPH Media Trust

Business Function The team is responsible for planning, co-developing, and co-managing effective digital initiatives across the board to grow digital...

More Info
Multi-Platform Sub-Editor (Lianhe Zaobao)

SPH Media Trust

As a multi-platform sub-editor, you will: ensure that the style of final copies matches that of the publications and that...

More Info