Customer Service Officers (Contact Centre)

Singapore Press Holdings Limited

Job Description

  • Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
  • Guide subscribers on digital publications
  • Handle email correspondences
  • Manage customer relationship through effective follow-up and appropriate resolutions
  • Assist in administrative duties and ad-hoc projects

Job Requirements

  • Diploma with one year of customer service experience preferably in a call centre environment
  • Passion for customer service
  • Good interpersonal and communication skills  
  • Able to converse in Mandarin with our Chinese speaking subscribers
  • Able to work under pressure and in a fast pace environment
  • Good IT skills   
  • Tech savvy, creative thinking and resilient

 

Working hours

 

  • Monday to Friday 8.30am to 6pm.  Overtime may be required on week days during subscription drive.
  • Required to work on  Saturday or Sunday from 8.30am to 12.30pm  (approximate 3 times in 8 weeks)
  • Permanent / Full Time
Singapore Press Holdings Limited
Work Location
  • SPH News Centre, 1000 Toa Payoh North
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