Promptly handle inbound customer requests through a variety of channels (social media, messaging apps, calls, etc)
Iteratively improve operational processes for smooth day-to-day running of Tenopy’s online classes, including training part-time staff and providing education team with admin support
Set-up and monitor the performance of Tenopy’s online classes, analysing data on students and tutors’ experience during classes and recommending technical and operational improvements to education team
Create and maintain documentation such as onboarding guides, FAQs, and product information pages
Handle refund requests, payment reconciliations, and any basic accounting tasks
Support other teams (sales, customer success, education, and tech) in an administrative capacity as needed
At least 1-2 years in a customer-facing role (consulting, sales, customer success), preferably in the tech industry
Fresh grads with relevant part-time work or internship experiences are also welcome to apply!
Must have a flexible, iterative approach to problem solving to keep up with Tenopy’s product development
Must possess the ability to understand technical issues and communicate effectively with both technical and non-technical audiences
Tenopy is the leading live online tutoring platform in Singapore. Live online tutoring is a fast-growing online education model, with billion-dollar platforms in China and South Korea today. We are poised to grow this market in the region. Our online platform enables students to join live online classes in Primary English, Maths and Science. Every student can ask questions in real-time via chat or audio, participate in quizzes and engaging activities to stimulate their thinking during class. Every student’s progress is tracked constantly for the most effective follow-up, and both parents and students are updated automatically. At Tenopy, we are a team of dedicated educators, software engineers, designers and marketeers working together to make live online tutoring an engaging experience.