Operations and Customer Service Executive

Tenoften Pte. Ltd.  

Job Description

Job scope:

  • Promptly handle inbound customer requests through a variety of channels (social media, messaging apps, calls, etc) 
  • Iteratively improve operational processes for smooth day-to-day running of Tenopy’s online classes, including training part-time staff and providing education team with admin support 
  • Set-up and monitor the performance of Tenopy’s online classes, analysing data on students and tutors’ experience during classes and recommending technical and operational improvements to education team 
  • Create and maintain documentation such as onboarding guides, FAQs, and product information pages 
  • Handle refund requests, payment reconciliations, and any basic accounting tasks  
  • Support other teams (sales, customer success, education, and tech) in an administrative capacity as needed

Job Requirements

  • At least 1-2 years in a customer-facing role (consulting, sales, customer success), preferably in the tech industry 
  • Fresh grads with relevant part-time work or internship experiences are also welcome to apply! 
  • Must have a flexible, iterative approach to problem solving to keep up with Tenopy’s product development 
  • Must possess the ability to understand technical issues and communicate effectively with both technical and non-technical audiences 
  • Knowledge of accounting highly advantageous
  • Permanent / Full Time
  • $2800 - $4000
Tenoften Pte. Ltd.  
  • Education / Training
Work Location
  • 75 Ayer Rajah Crescent, 139953
More from this company
Sales and Marketing Executive

Tenoften Pte. Ltd.

Job scope: Prospect and identify new opportunities including cold-calling, attend marketing events, etc. Accountable for meeting and exceeding sales targets...

More Info