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American Citizen Services (ACS) Assistant

U.S. Embassy Singapore  

Job Description

This position is one of four full-time locally employed staff in the American Citizens Services (ACS) unit. 

Main Responsibilities:

  • Responsible for the whole range of passport and citizenship services, including collection, oversight and return of accountable items to Consular Officer.
  • Process a variety of American Citizens Services (ACS) cases, data entry, provides assistance and information requested by the U.S. citizens. 
  • Assist with special consular and emergency services such as deaths, arrests, destitution, repatriation, medical evacuation, welfare and whereabouts, etc. 
  • Serve as one of the unit's several language interpreters and performs other duties as required.    

Job Requirements

Requirements:
All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item in their resume.  Failure to do so may result in a determination that the applicant is not qualified.

  • Successful completion of secondary school or high school education is required.
  • At least three (3) years of progressively more responsible experience involving the interpretation of complex regulatory material and extensive public contact is required.
  • Must have fluent, strong English written and oral communication skills in the areas of routine transmission of information, tact and diplomacy and complex explanations, and competent skills in situations requiring care and compassion.
  • Must have good oral communication skills in one other designated language (Mandarin, Malay, Tamil or Burmese).
  • Must be able to work quickly with minimum supervision and to guide others. 
  • Must be proficient in Microsoft Office software programs (Outlook, Word, Excel), and the ability to use and understand various software applications and systems used in Consular and ACS sections.  

Additional job details can be requested by emailing USEmbSingaporeHR@state.gov

Emailed applications can no longer be accepted.  Interested applicants must apply no later than July 8, 2021 via https://erajobs.state.gov/dos-era/sgp/vacancysearch/searchVacancies.hms and upload all supporting documents including educational certificates, transcripts and a resumé that validates the above stated requirements.

Only shortlisted candidates will be notified.  Thank you for your interest in U.S. Embassy Singapore.

  • Permanent / Full Time
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